What actions can the agent perform?

Vanclaro agents can perform a wide range of actions including booking appointments, creating support tickets, updating CRM records, checking order status, and routing to specialists. All actions are scoped and controlled by your guardrails to ensure safe operation.

How do you ensure the agent stays within approved boundaries?

We use multiple layers of safety: approved knowledge base grounding, guardrails that define what the agent can and cannot do, and human oversight triggers. The agent only answers from your curated content and performs actions within predefined scopes.

How does handoff to human agents work?

When a conversation requires human judgment, empathy, or exceeds the agent's capabilities, it seamlessly transfers to a human agent with full conversation context, transcripts, and customer history. The customer never has to repeat their story.

Do you support voice, chat, or both?

We support both voice and chat agents. You can deploy voice agents for phone support, chat agents for web and messaging platforms, or both depending on your customer touchpoints. The same knowledge base and guardrails power both channels.

Which languages are supported?

We currently support Swedish and English out of the box. The system is designed to scale to additional languages. Each language can have its own knowledge base content and localized responses.

How quickly can we deploy a pilot?

A basic pilot can be deployed in a few days once your knowledge base is prepared. Full production deployments with integrations typically take a few weeks depending on complexity, security requirements, and the number of integrations needed.

What analytics and insights are available?

Every conversation is logged with confidence scores, escalation triggers, performance metrics, and full transcripts. You get dashboards showing conversation volume, resolution rates, common topics, and areas where human handoff occurred.

Can the agent help with lead qualification and sales?

Yes. Agents can qualify leads by asking relevant questions, collecting contact information, scheduling sales calls, and routing qualified leads to your sales team. This helps your sales team focus on high-value conversations.

How do you handle compliance and data privacy?

Vanclaro can be deployed on EU-hosted infrastructure to meet GDPR requirements. We follow data minimization principles, provide full audit trails, and ensure customer data is handled according to your privacy policies. All data processing is transparent and controllable.

What factors determine pricing?

Pricing is based on several factors: the number of voice and chat channels, the complexity and number of integrations required, the level of security and compliance needed, and the expected conversation volume. We provide custom quotes based on your specific requirements.

Next-Gen Voice & Chat AI

Voice & Chat AI Agents that talk, act, and guide users

Deploy a 24/7 AI Assistant that answers from your knowledge base, triggers actions in your tools, and qualifies leads while you sleep.

Talk to Vanclaro AI Explore use cases →

Try the demo - or explore solutions by industry.

Live demo

Try a demo by use case.

Voice + Chat

Works in both voice and chat.

Works with your stack

Connect Vanclaro to the tools you already use.

What is Vanclaro Agents?

We map your workflows, define the right actions, and deploy voice-first agents that save time, reduce overhead, and turn inquiries into bookings, sales, and qualified leads - not just chat.

More than a chatbot - AI that gets the job done

Vanclaro Agents don't just answer - they act. From bookings and lead qualification to creating support tickets and updating customer data, the agent handles tasks directly in your systems instead of sending users elsewhere.

ActionsBookingTicketsLead qualification

Natural voice + multilingual service

Voice-first agents that sound natural and adapt instantly to the user. They maintain context, guide step by step, and can switch languages automatically - perfect for support in international businesses and public organizations.

Voice firstAuto language switchNatural dialog24/7

Works on web, apps, and your tools

Embed Vanclaro Agents on websites, in apps, portals, and messaging channels - and connect to CRM, support systems, and booking tools. Users get help instantly, and you get clear tickets with full context.

Web & appsPortalsCRMSupportBooking

Answers based on your knowledge - not guesses

The agent answers from your verified knowledge base - not random guesses from the internet. The result is consistent quality, fact-based answers, and a single source of truth you can update in real time.

Knowledge baseControlled answersFact-groundedTrusted source

Why organizations choose Vanclaro

Your customers live in 2026. Is your support still stuck in 2010?

From IVR to real dialogue

Replace "Press 1" trees with natural conversation that understands intent.

From answers to resolution

Collect details, trigger actions, and close the loop - end to end.

Secure by design

Approved knowledge, guardrails, and safe handoff for sensitive cases.

Built to improve

Better voice and better outcomes - without rebuilding your workflow.

Vanclaro closes the gap between outdated systems and modern expectations - replacing friction with fast, natural conversations that actually resolve requests.

Use cases

Deploy on web, phone, and messaging channels - with the same workflows.

Customer Support

Resolve common issues instantly without waiting for an agent.

Reset passwords and check order status
Troubleshoot with guided steps
Create tickets and route to specialists

Internal Helpdesk & Onboarding

New hires and staff get answers without interrupting colleagues.

Navigate policies, tools, and documentation
Find training materials instantly
Route complex questions to the right team

Booking & Service

Handle appointments and service requests end to end.

Book, reschedule, and confirm appointments
Create and track support tickets
Update CRM records and send confirmations

Product Guides

Walk users through features with context-aware help.

Explain features based on user role
Provide step-by-step setup guidance
Collect feedback and feature requests

Always included: human handoff + transcript + audit trail.

Common actions

Reset passwordsCreate ticketsUpdate CRMBook appointmentsCheck order statusRoute to specialistCollect lead detailsSend confirmationsUpdate calendarIssue refundsAnswer FAQsTroubleshoot issues
Reset passwordsCreate ticketsUpdate CRMBook appointmentsCheck order statusRoute to specialistCollect lead detailsSend confirmationsUpdate calendarIssue refundsAnswer FAQsTroubleshoot issues

Real-world implementations

See how organizations use Vanclaro to deliver better experiences.

Higher education & student services

Nordic technical universities (e.g., KTH) use AI agents for student onboarding, course questions, registration help, and IT support, routing complex cases to department specialists with full conversation context.

Expected outcomes:

Students get instant answers in multiple languages, 24/7
Routine queries handled automatically; complex cases escalated smoothly
Support teams focus on high-value interactions, not repetitive FAQs

Breathing & wellness coaching

We implemented an AI coach for a breathing app with 40+ language support, structured content logic, guided session mode, and personalization memory. The agent provides technique recommendations, real-time pacing cues, and remembers user preferences and feedback to improve future sessions.

Implemented capabilities:

Structured session library + technique selection logic (stress, focus, sleep, energy)
Guided mode with real-time pacing cues and supportive prompts
Personalization: preferences + session history + feedback loop

Project: brizzy.app ↗

Interview preparation assistant

A Web + iOS AI agent that helps users prepare for job interviews: practice common and role-specific questions, receive constructive feedback, and plan their preparation strategy step-by-step.

Expected outcomes:

Realistic interview Q&A practice with tailored feedback
Role-specific guidance (technical, behavioral, managerial)
Structured prep flow: research → practice → refine → confidence

How we compare

A practical comparison of support options - speed, quality, control, and ability to take action.

Comparison of AI Voice Agents vs Traditional IVR and Human Support 2026
Feature	Human agents	Legacy IVR / Chatbots	Vanclaro Agents
Performance
Natural voice quality	Native	Robotic / menu-like	Human-like (voice-first)
Response latency	High (queues)	Low	Low (real-time)
24/7 availability	Limited
Scales instantly	No	Limited
Cost per interaction	High	Medium	Lower
Control & Safety
Knowledge grounding	Varies	Static FAQ	Approved sources (KB/RAG)
Guardrails & traceability	Manual QA	Minimal	Guardrails + transcripts + audit trail
Action execution	Yes (manual / slow)	Limited	Tool + API integration
Language support	Single / limited	Fixed menus	32+ languages + auto-switch
Human handoff	N/A	Rare	Seamless + full context

Pricing depends on channels, integrations, and knowledge size - see Pricing below.

How it works

01

Neural Integration

Connect knowledge

Link your docs, site, and CRM. We build a verified agent brain from approved sources.

02

Ethics & Safety

Apply guardrails

Define policies, tone, and safe handoff rules so answers stay consistent and controlled.

03

Action Engine

Enable actions

Connect tools via API to book, update records, and resolve requests end-to-end.

04

Launch & Improve

Go live and scale

Launch fast, review transcripts and analytics, then iterate over time.

Trust & control

Seamless escalation to your team

Route complex cases to specialists while preserving full conversation context.

Instant escalation when confidence drops
Full transcript and intent passed to agent
No repeated questions or lost context

Learn more

Pricing

Pricing that fits your scope

We price by scope - workflows, knowledge sources, integrations, and security needs - so you pay for real outcomes, not guesswork.

Starter

Small businesses and local services

Core knowledge base (FAQs, services, policies)
One primary workflow (booking or support intake)
Website widget with basic branding
1-2 channels (web + optional chat)

Get a quote

Recommended

Growth

Businesses with multiple workflows and channels

Expanded knowledge base and structured content
Multiple workflows (support, booking, sales)
Actions in your tools (tickets, CRM updates)
Multi-channel routing (web, chat, messaging)
Analytics and conversation transcripts

Request a demo

Enterprise / Public

Large organizations and public services

Large-scale knowledge and information architecture
Complex workflows across departments
Governance, audit trails, and strict guardrails
Advanced deployment options (SSO, on-premise)
Collaborative rollout with your team

Talk to us

What affects pricing

Pricing scales with how many real journeys the assistant must complete

Not just what it can "answer." We look at real user paths: booking, intake, escalation. Each journey requires structured logic, testing, and refinement.